Dear Cardholders,

We would like to share some news with you. We are exiting our relationship with GPS so this will mean some changes for you. Please take note of the below information which will affect your card account.

With effect from 30 June 2023, you will no longer be able to spend any funds on your GPS card or undertake any further transactions on the account.

From that date {30/6/2023}, you may redeem any unexpired funds in your account by contacting our Customer Service team at +44 844 7744 277. Please note that you will be required to provide updated Proof of ID and Proof of Address. Upon receipt of your updated identification, EML will initiate a replacement card, where possible, to be dispatched to the provided address. If you contact us and a replacement card cannot be provided, then we will work with you to arrange an alternative means of redemption.

Finally, we would like to thank you for your support and wish you all the best.

Get in touch easy,
Telephone, Write, Email


2 St James Gate
Newcastle upon Tyne

Customer service

If you need any support or assistance, or have a question about our products and services please contact or telephone 0844 77 44 277*. Lines are open on Monday to Saturday between 9am and 6pm and on Sundays between 10am to 6pm.

* Calls will be charged at 5p per minute. Please be advised there may be additional access charges from your service provider.

If you're a business and have a corporate enquiry, please contact our Business Hub team by clicking here to complete our online form and our team will get in touch with you.

Get in touch

If no text appears on this page our fair processing notice can be requested via

22/02/2024 11:12:47

22/02/2024 11:12:47